[ AI Copilot Development ]

A Copilot That Knows Your Product and Your User

We build assistants that live inside your SaaS or internal tool, see what the user is working on and help them finish it with suggestions and real actions. Every action runs with the user's own permissions and can be undone.

  • Analyst working through spreadsheet data on a laptopAnalytics
  • Product specialist sketching a workflow beside his laptopConfiguration
  • Support agent on a call while working on her laptopSupport
  • Professional smiling while writing at her deskWriting
  • Employee working at a desk overlooking the cityKnowledge
  • Finance specialist checking figures with a calculatorFinance
Answers and actions per user permission
Role-aware
Answers and actions per user permission
Weeks from scoping to an in-product beta
2 to 6
Weeks from scoping to an in-product beta
Client retention
98%
Client retention
Certified delivery team
ISO 27001
Certified delivery team
[ Use cases ]

Where an In-Product Copilot Helps Most

Copilots earn their place when your product is powerful but complex, and users lose time finding the right screen, setting or data.

Analyst working through spreadsheet data on a laptop

Analytics and BI products

Users ask questions in plain language about the dashboard they are viewing, and the copilot runs the query, builds the chart and explains the change.

More users get value from your data features

[ Capabilities ]

What Makes a Copilot Useful Instead of Annoying

A good copilot understands where the user is, offers help at the right moment and can actually do things. We design all three.

Manager and colleague reviewing a record together at her desk

It knows where the user is

  • Context awareness

    The copilot knows the current page, selected record, user role and recent activity, so users do not have to explain what they are looking at.

  • Grounded in tenant data

    RAG over each customer's own records and documents plus your product docs, with citations in every answer.

Hands typing on a laptop at a wooden table

It suggests at the right moment

  • Inline suggestions

    Ghost text, smart defaults and next-step hints inside forms and editors, shown only when confidence is high.

  • Command palette and chat

    A side panel, a command bar and contextual buttons, so users reach the copilot in whichever way suits the task.

User applying a change in a web app on his laptop

It acts, with permission

  • Actions, not just answers

    Typed actions mapped to your existing API, such as creating records, applying filters or changing settings, with a preview and undo.

  • Permission inheritance

    Every retrieval and action runs as the signed-in user, so the copilot can never see or change more than that user can.

Team reviewing usage data on a large monitor

It shows whether it helps

  • Adoption analytics

    Track usage, suggestion acceptance, actions completed and feature discovery per plan and per account.

  • Graceful fallbacks

    When the copilot is unsure, it says so, links to the right help article or hands off to support with context.

[ Architecture ]

How a Copilot Plugs Into Your Product

The copilot reuses your existing APIs and permission model, so it stays in sync with the product as it changes.

  1. In-product UI

    The surfaces where users meet the copilot.

    • Side panel chat
    • Command bar
    • Inline suggestions
    • Action previews
  2. Context builder

    Gathers what the copilot needs to know about this moment.

    • Page and selection state
    • User role and tenant
    • Recent activity
    • Feature flags
  3. Copilot service

    Decides how to answer or which action to propose.

    • Intent router
    • Action registry
    • Prompt templates
    • Model router
  4. Product backend

    Your existing systems, called with the user's own token.

    • Product API
    • Permission service
    • Tenant search index
    • Help center content
  5. Trust and insight

    Keeps the copilot safe and shows whether it helps.

    • Action audit log
    • Eval suite
    • Usage analytics
    • Feedback loop
Team watching a product demo in a meeting

In-product beta

A Copilot Inside Your Product in Two to Six Weeks

We start with answers grounded in your docs and tenant data, then add actions with previews once the team trusts it. Each step ships behind a feature flag.

Scope Your Copilot
[ Industries ]

Copilots by Product Type

Every copilot reuses the product's own APIs and permissions. What changes is the work users are trying to finish.

  • Software user working through a product on his laptop

    SaaS products

    Copilots that help customers use the product they already pay for.

    • Setup from a description
    • Dashboard questions
    • Feature discovery
  • HR specialist working on a tablet in a meeting room

    HR and people tools

    Policy answers and form filling inside HR systems, scoped to each employee.

    • Leave and policy questions
    • Review drafting
    • Onboarding checklists
  • Online seller working at a standing desk

    Retail and eCommerce

    Merchant tools that write listings, explain sales and set up promotions.

    • Listing drafts
    • Sales explanations
    • Promotion setup
  • Students gathered around a laptop in a lecture hall

    eLearning

    Course and admin copilots for instructors and learners inside the platform.

    • Lesson planning help
    • Grading assistance
    • Learner support
  • Marketer typing a campaign brief on a laptop

    Marketing tools

    Campaign and content copilots that work from the brand guide and the data.

    • Brief to first draft
    • Audience questions
    • Report summaries
  • Technician running vehicle diagnostics on a laptop

    Automotive and field service

    Technician copilots that read diagnostics and suggest the next step on site.

    • Diagnostic explanations
    • Repair guidance
    • Job notes
[ Trust ]

A Copilot Your Customers Can Trust

Your copilot acts inside your customers' accounts. These controls keep it inside the lines.

  • Same permissions as the user

    Retrieval filters and API calls use the signed-in user's token, so role-based and row-level access rules apply to the copilot too.

  • Confirm before changing data

    Write actions show a preview of exactly what will change and wait for the user to confirm, with undo where your API supports it.

  • No cross-tenant leakage

    Indexes, caches and conversation history are partitioned per tenant and tested with cross-tenant probes before every release.

  • Admin controls

    Customer admins can turn the copilot on or off, limit which actions it can take and export its activity log.

[ Client voices ]

What Clients Say After Launch

Rated 4.9/5 on average across the platforms clients review us on.

  • Clutch5.0
  • GoodFirms5.0
  • Google5.0
  • Upwork4.9
I had the pleasure of working with Sajal Tech on a travel website, and it was an incredible experience from start to finish. They demonstrated professionalism, clear understanding of requirements, and excellent communication throughout.
DKDaniel KwekaCEO, Darius Digital
[ Technology stack ]

Copilot Models and Building Blocks

Copilots need fast responses for inline help and strong reasoning for actions, so most use more than one model.

  • OpenAI GPT
  • Claude
  • Gemini
  • Liquid AI
[ How we deliver ]

From Idea to Copilot in Your Product

We launch a narrow copilot to a beta group, measure adoption, then add actions and surfaces.

  1. 1 week

    Journey review

    Study where users get stuck, pick the first jobs for the copilot and list the API actions it needs.

    • Copilot job list
    • Action map
    • Fixed quote
  2. 2 to 3 weeks

    Answering beta

    A context-aware copilot that answers questions from product and tenant data, released to internal users and friendly customers.

    • Beta copilot
    • Eval set
    • Feedback channel
  3. 3 to 4 weeks

    Actions and inline help

    Add confirmed actions, inline suggestions and admin controls, then roll out by plan or account.

    • Action registry
    • Admin settings
    • Adoption dashboard
  4. Ongoing

    Expand and refine

    Cover more screens, tune suggestions from acceptance data and add actions as your product ships new features.

    • New actions
    • Monthly adoption report
[ Pricing ]

What an AI Copilot Costs

Indicative starting prices. You get a fixed quote after a free scoping call, with a model cost estimate per active user.

  • AI Chatbot Starter

    A help assistant in your web app that answers from your docs and cites its source, with handoff to your team.

    From

    $1,500

    1 week

    • Knowledge base from your PDFs, docs and web pages
    • Website or web app widget, WhatsApp or Discord
    • Answers that cite their source
    • Lead capture and CRM sync
  • Action copilot

    A copilot that reads tenant data and takes confirmed actions.

    From

    $4,000

    3 to 5 weeks

    • Up to 5 product actions
    • Permission-aware retrieval
    • Action previews and audit log
    • 30 days of support
  • Platform copilot

    A copilot across your whole product with inline help and admin controls.

    From

    $25,000

    2 to 4 months

    • Inline suggestions
    • Command bar and side panel
    • Tenant admin controls
    • Eval suite and dashboards
[ FAQ ]

AI Copilot Questions

Still deciding? A 30-minute call usually answers the rest.

Ask Us Directly
  • A website chatbot answers general questions for visitors. A copilot lives inside the signed-in product, knows what the user is doing and who they are, and can take actions in their account. It is part of the product experience rather than a support channel.

  • No. It calls your APIs with the user's own session or token, and retrieval is filtered by the same roles and row-level rules your product already enforces. We test this with cross-role and cross-tenant cases before release.

  • Anything your API supports and you choose to expose: creating records, applying filters, changing settings, drafting content or starting a workflow. Write actions show a preview and need user confirmation.

  • Usually very little. We reuse your existing API and permission service, add a small copilot service and register the actions it may call. If your API has gaps, we add focused endpoints.

  • It depends on how often users call it and which models answer. We route simple requests to fast, low-cost models, cache common answers and measure cost per active user during the beta so you can price the feature.

  • Many SaaS companies include basic help in every plan and charge for action features or higher usage as an add-on. We build metering so you can test either model once you see adoption data.

  • We track adoption, suggestion acceptance, actions completed, ticket deflection and retention for accounts that use it. Answer quality is scored on an eval set built from real user questions.

  • We build copilot UIs in React, Next.js and Angular, and can ship a web component for older frontends. The look and feel matches your design system.

  • An answering beta usually ships in 2 to 3 weeks after a one-week journey review. Adding confirmed actions, inline suggestions and admin controls takes another 3 to 4 weeks.

[ Contact ]

Let's build your next product together

Book a free strategy call and leave with a clear plan and estimate. No commitment.

  1. 01Pick a time that suits you
  2. 0230 minutes on scope, stack, timeline and budget
  3. 03Fixed-price proposal, NDA on request
Prefer email? contact@sajaltech.com