[ Case study · Certified translation ]

Certified translation, without the runaround.

A document translation platform for Singapore's certified translation market, covering 80+ languages. Customers upload a document, see clear pricing from S$38 a page and get translations accepted by ICA, MOM, LTA and embassies.

Download Case Study Visit lettercrafts.org

lettercrafts.org

Get a quoteExample

Uploadbirth-certificate.pdf · 2 pages
LanguagesTamil to English
CertificationAccepted by ICA and MOM
QuoteS$ 76 · ready in 2 working days

[ The client ]

LetterCrafts provides human-verified legal, medical, business and personal document translation in Singapore, with notary and SAL authentication services.

Sector: Professional services
Market: Singapore
Languages: 80+

01Getting a quote was a choreCustomers emailed scans back and forth just to learn the price, and many gave up before replying.
02Machine translation looked the same onlineThe site did not explain why certified human translation mattered for ICA or court submissions.
03Confidential documents over emailPassports, medical records and contracts were sent as unprotected attachments.
04Invisible in searchCompetitors outranked LetterCrafts for the exact services people were searching for.

Conversion

2.2x

more quote requests per visitor

[ Results ]

The Numbers After Launch

01 Quote friction
70%
fewer steps from landing to quote request
02 Organic traffic
+180%
growth in search visits within a year
03 Languages
80+
languages covered with dedicated service pages
04 Conversion
2.2x
more quote requests per visitor

Figures reflect analytics comparing the year before and after launch.

[ What we built ]

A trust-first platform that turns visitors into orders

01
Upload and quote
Secure document upload with transparent per-page pricing, so customers know the cost before they commit.
lettercrafts.org
02
Certification made clear
Dedicated pages for ICA, MOM, LTA and embassy submissions, with notary and SAL options explained.
03
Confidential file handling
Encrypted storage and NDA-backed workflows for legal, medical and business documents.
lettercrafts.org
04
Language and service SEO
Structured pages for every language and document type, built to rank for high-intent searches.

“SajalTech gave us the digital platform our service always deserved. Clients can now find us, understand our value immediately, and submit their documents effortlessly. It's the best business decision we've made.”

CEO, LetterCrafts

[ How it works ]

From upload to certified translation

A simple path for customers, a clear queue for translators.

1
Upload
Customer submits documents securely from any device.
2
Quote
Transparent per-page pricing, with urgent options available.
3
Translate and verify
Human translators work under NDA and a reviewer checks every page.
4
Certify and deliver
Certified copy delivered, with notarization if required.

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